All printed items are considered to be unique, therefore cannot be returned or exchanged.
We do not accept returns. You may only exchange or site credit can be given if
- You have contacted us within 7 days of receipt of your order.
- The item is in its original condition including all instructions, hardware, accessories, and packaging.
- The item is not scratched or damaged due to use or installation.
- The item is not custom printed for you. Custom printed includes any printed material whether it has your personal details or not.
Custom Items
- Custom items are any items that are printed
- Custom items cannot be returned
- Custom items may only be exchanged or reprinted if there is defect or printing errors.
Return Procedure
You must contact us within 7 days of receipt of your order.
- Please call and e-mail order@subwayprint.ca to ensure that we are aware of the return.
- A copy of the invoice must accompany the return.
- Include all exchanged or returned items in the original packaging.
- Pack all products carefully and send. It is recommended that customers ship via the same shipping method that we have used with package tracking and adheres to shipping company’s packaging guidelines.
Restocking Fee
Merchandise must be returned in unused, like-new condition. However, a 15% restocking fee will be applied to all returned products used or unused. We will gladly exchange or replace any defective products within our 7 Day Exchange Policy.
Return Shipping
subwayprint.ca cannot be held responsible for lost or damaged items while in transit back to us. It is recommended that customers ship via UPS/FedEx with package tracking and adheres to shipping company’s packaging guidelines. Modifying a product in a permanent way is considered physically damaged. Shipping, handling and insurance charges are services that have been performed cannot be refunded. Refunds are issued back to the original source of the purchase. The customer is responsible for any return shipment costs.
Products damaged through negligence or due to poor return packaging will void the return and will be returned without replacement at the customer’s expense.
All Returns must include the following:
A copy of the customer invoice.
Explanation of the return
All parts included with the original shipment including packaging.
Poorly packaged returns will not be accepted.
Please don’t hesitate to contact us for any further questions at (519) 652-8300